WHY VSS SECURITY SERVICES?

WHY VSS SECURITY SERVICES?

It’s no secret that the widespread consolidation of the security industry has affected the quality and delivery of security services. VSS operates under a completely different model than other companies. We’re not focused on cutting programs or services, nor stifled by corporate bureaucracy. Our sole mission is to provide our clients with the best possible security solutions, personalized service and unmatched value. Unlike our competitors, we’ve grown the old fashioned way—through client retention, referral and superior service through the 25 years being in business.

VSS Security Services is one of the largest providers of security services in the U.S. and is recognized as the premier service provider in every market that we serve. We also offer our clients a 24 hour dispatch center; ensuring customers receive service at the highest level.

VSS Security Services offers an expansive range of security solutions for properties of every type including:

• Corporate Campuses
• Distribution/Manufacturing Facilities
• Educational Facilities
• Healthcare Facilities
• Office Buildings
• Petrochemical Facilities
• Residential Communities
• Retail Centers

VSS Security Officer


THE VSS SECURITY SERVICES DIFFERENCE


As the industry leading service providers, we take extreme satisfaction in knowing our customers view us as an invaluable resource for their businesses. We continue to maintain our supreme customer service standards by keeping up constant communications with our clients and providing them with a steady flow of relevant information. At VSS Security Services, our formula is quite simple: unconditional integrity, precise organizational skills and a talented management team deploying the appropriate resources to our customers. Our formula enables us to live up to our commitments to our clients, each other and the community.

With its corporate headquarters in Phoenix, VSS Security Services is one of the largest security guard companies in Arizona. VSS Security Services was established in 1988 and has grown to become a major security force. Providing world-class security protection in any type of environment is our mission and our corporation has the experience, resources and commitment to do exactly that for our customers.

 

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Security Guard Company Selection Checklist

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Customers should carefully consider multiple important factors beyond price when choosing a supplier of security guard services. In this article, Anthony Rumore, National Business Development & Marketing Manager at VSS Security Services provides a checklist of points to consider when evaluating security manpower suppliers.

From historical reputation and size of the workforce to the professionalism of the security guards or the company’s ability to use technology to enhance safety, the 10 points listed in this article help to identify the right provider of guard services.

 Ability to offer technology to complement security officers and enhance safety

Customers should seek out security providers that have developed or embraced software technology as a tool to make officers more valuable to the customer organization. Ask security guard companies about how they are using technology to enhance safety, mitigate risk or drive efficiencies.

Examples might be the use of automation and communications tools designed to boost the effectiveness of the guard force or even a custom solution that meets unique needs within a particular vertical market. Technology can also add value to facilities and risk management as well as legal, safety, engineering and building services departments.

 Stability of the company and size of the workforce

How long has the company been in business providing security services? How many operating offices does it have? What is their financial situation? Consider what liability coverage is provided – is it adequate for your needs? Does the company provide a hold-harmless agreement to the client?

 

Reputation in the industry and community

Make some calls to determine the company’s relationship with the local law enforcement. Inquire about state licenses, complaints and violations. Ask for proof of a working relationship with various minority subcontractors to be used when required by bid specs.

 

An effective operations and support team

Look for a company that supports its security personnel with a 24-hour communications center. Consider how the company handles transitions – is there a formal transition plan? Consider the local office management and staff, including their professional backgrounds, job duties and length of employment. Does the company provide an ample supply of uniforms, weapons and other equipment? What resilience plans does the security provider have in place to handle emergencies and national disasters?

 Professionalism exhibited by the supplier’s security officers

Visit the client sites to determine professionalism of a company’s security officers. Do the security personnel present a professional appearance and demeanor? Are duties being performed efficiently? Are work areas neat and orderly? Get the security providers to bring in 3 to 5 working security officers from various job sites to be interviewed and ask the company if they have the same high expectations and standards for its security personnel.

 Emphasis on client feedback and customer service

How does the company receive feedback on how it is performing? For example, are there customer satisfaction surveys? If dissatisfaction is expressed, what actions are taken? Ask to see letters of recommendation from clients and the public. Consider past client cancellations – ask for specific reasons and then judge the authenticity of the answers. Availability of value-added options beyond basic security guard services Consider what additional services you might need. Do the security officers have basic CPR and first aid training? What services does the company offer beyond “basic guard service?”

 

Hiring practices and human resources expertise
What are the recruitment practices – does the company recruit consistently from the military? What is the supplier’s background investigation process? Consider how the supplier ensures accurate payment of wages. Consider vacation and healthcare benefits and other employee programs.

 

Certifications and memberships
Has the company ever been certified regarding safety requirements by a client? How involved is the company in supporting national, state and local industry associations through active membership and sponsorship opportunities? The true measure of any security program’s effectiveness ultimately begins with recruiting the best people and equipping them with the best training. Skills can be utilized by providing a fulfilling professional development path.

 

To carefully evaluate security guard companies, be sure to compare them all using this simple checklist. Score the companies based on the strengths outlined above to truly evaluate the quality of the security guards and integrity of the company that you will be entrusting your security to so as to ensure you get the best value. If all of the information above makes sense to you, then VSS Security Services is the right security company for you.

 

Property Managers & Security

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Property Managers & Security

Property managers, building security goals, tenant security needs, balancing technology and people, avoiding surprises, security costs and ROI

 

Defining Building Security
Security is a mindset that “encompasses security technology, security people, tenants, and geography.”

Different locations require multiple strategies, “For instance, in a downtown Phoenix office building, I expect to see cameras, a guard desk, or both. If I don’t, I’ll have questions about security. Then again, you might see less security in buildings located in surrounding cities and northern Arizona.”

Balancing Security
Security needs balance; different clients expect different kinds of security. “One client may want you to manage visitors carefully to guard against theft or workplace violence, while other cautions against a system so strict that tenants and employees feel uncomfortable. You have to balance these desires.

“You also have to balance security people and security technology. While we all rely on technology, it is important to have enough security people to make judgments about and to act on the data produced by VSS-Trax our real-time reporting technology.”

Avoiding Surprises
Security surprises can be maddening! There are many difficulties of integrating base building security & technology.

“Everyone says open buildings makes the integration of access control impossible. But even open systems sometimes don’t share enough key data points to allow effective integration.”  “When you’re buying technology, you must ask very specific questions about integration.”

A security officer’s knowledge level about technology can surprise a property manager as well. “When we first began integrating VSS-Trax, half of our officers didn’t know how to use the software.” “We incorporated specific training to make sure that all officers were trained before we installed new equipment.”

The Cost of Security
Property managers agree that buildings must execute a security strategy adequate to the task of mitigating a building’s security risks.

Depending upon the prevailing market rents for particular classes of buildings in certain locations, a property manager may or may not be able to recover security costs through rents.

The consequence is that you must have an appropriate level of security for the type of building, location, and client or you will not be able to lease the building. If you can’t cover the cost in the rent, you have to pay for it!

 

Return on Investment
The cost of security and the difficulties connected to recovering security costs in rents has led property managers to seek ways of creating a security ROI.

“In the long run, security is part of a building’s amenities.” “It increases the marketability of the property. New technology and top-notch guards give me a competitive advantage. That’s how I look at ROI.”

Technically, though, ROI means investing and earning a profit or return. For instance, today’s access control technology can integrate with environmental controls so that a building system can turn on heat or air conditioning in an office when someone cards in after hours or on weekends. The ROI comes from savings on utility bills.

“Security can sometimes offer opportunities to produce an ROI”. “But you have to be careful to take advantage of those opportunities without compromising security. Security has to come first, and sometimes a necessary security execution won’t produce ROI simply because it can’t.”